Orders will typically ship within a week and will arrive within one to two weeks of your order date. We ship using USPS First Class mail and provide tracking information. Larger prints will be mailed in sturdy tubes, up to three prints per tube, and smaller prints wil be shipping in protective bubble mailers.
Order and Shipping Confirmations
You will receive an order confirmation email from our site as well as PayPal once your order has been placed. When your order has shipped, you will receive an email from PayPal with your tracking number. When you receive your order confirmation email, please double check that your shipping address is correct as we can ship your prints out as early as the next day and want to make sure your prints get to you! We unfortunately can not be held accountable for incorrect shipping addresses on the order.
Every print is inspected carefully to insure the highest quality. We use partially recycled paper so there may be slight imperfections within the print. Prints are not sold framed. The image of the framed artwork is a digital rendering and is not necessarily to scale. Please refer to the product description for actual size. While we have done our very best to represent our prints accurately, colors may differ slightly from what your monitor displays due to your device settings.
We accept PayPal as well as credit cards. Due to the PayPal payment system, your account or card will be charged at the time of your purchase.
We are based in San Francisco and therefore place the local 8.75% sales tax on all orders.
Shipping and Handling
We are happy to offer free shipping on all domestic orders, no minimum purchase necessary.* If you are shipping international, all orders will carry a $15 shipping fee. If you order more than three large prints (bigger than 8x10) prints, you order will arrive in more than one mailing tube. We never put more than 3 large prints in a mailing tube to keep quality at its highest level.
*Orders including 5x7 postcards will carry a $2.50 shipping charge. In order to keep our prices low we have to include this charge because of the packaging required for postcards to ship. Our apologies for the inconvenience and know we are working hard to eventually remove this shipping charge to offer you free shipping on all of our products.
If you would like to cancel your order, please notify us within 24 hours of placing your order. Email email@example.com with the subject line “Cancellation”. Please include your name and receipt/transaction number and we will work to get you a refund as quickly as possible.
Currently, we don’t accept returns so please order with care. However, if your print is damaged in the mail, please refer to our “Damaged Print” policy and we will work with you to get the situation resolved to your satisfaction.
Lost in the Mail
If you believe your order has been lost in the mail, please refer to your tracking number and estimated delivery times. If you find an issue, please contact us at firstname.lastname@example.org with the subject line “Lost in the Mail”. Please include your name and receipt/transaction number. If we find that your order is lost and it has not been delivered, we will gladly replace your order.
We do all we can to make sure your print arrives to you unharmed, but sometimes the mail isn’t very gentle. If your order arrives damaged, please notify us within 72 hours with a photo of the damage so we can resolve the situation. Please send us an email with the subject line “damaged order”.