Company policies and good-to-know information.
Orders will typically ship within a week and will arrive within one to two weeks of your order date. We ship using USPS First Class mail and provide tracking information. Larger prints will be mailed in sturdy tubes and smaller prints will be shipped in protective bubble mailers.
Order and Shipping Confirmations
You will receive an order confirmation email from us once your order has been placed. When you receive your order confirmation email, please double check that your shipping address is correct as we can ship your prints out as early as the next day and want to make sure your prints get to you! We cannot be held accountable for incorrect shipping addresses on the order. When your order has shipped, you will receive an additional email containing notification of the shipment and your tracking number.
Every print is inspected carefully to insure the highest quality. We use partially recycled paper so there may be slight imperfections within the print. Prints are not sold framed. The image of the framed artwork is a digital rendering and is not necessarily to scale. Please refer to the product description for actual size. While we have done our very best to represent our prints accurately, colors may differ slightly from what your monitor displays due to your device settings.
We accept major international debit or credit cards, including Visa, MasterCard, American Express, Discover, Diners Club and JCB.
We are based in San Francisco and therefore place the local 8.75% sales tax on all orders.
Shipping and Handling
We are happy to offer free shipping on all domestic orders, no minimum purchase necessary. If you are shipping internationally, all orders will carry a $15 shipping fee. If your order contains a large number of prints or if you order a mix of sizes, you may receive your order in multiple packages at no extra cost to you.
If you would like to cancel your order, please notify us within 24 hours of placing your order. Email us with the subject line “Cancellation”. Please include your name and receipt/transaction number and we will work to get you a refund as quickly as possible. If you contact us after 24 hours, we can not guarantee that your order hasn't already shipped and can no longer be altered or canceled.
Currently, we don’t accept returns so please order with care. Make sure your shipping address is correct and complete when placing your order - we take no responsibility in orders shipped to the wrong address. However, if your order is damaged in the mail, please refer to our “Damaged Order” policy below and we will work with you to get the situation resolved to your satisfaction.
Lost in the Mail
If you believe your order has been lost in the mail, please refer to your tracking number and estimated delivery times. If you find an issue, please email us with the subject line “Lost in the Mail” and include your name and receipt/transaction number. If we find that your order is lost and will not be delivered, we will gladly replace your order.
We want to make sure your order is delivered to you in the same pristine condition it is in when it leaves our care. We know the mail isn't always gentle so we take extra precaution by investing in quality, protective shipping supplies and individual wrappings/sleeves for prints inside of the packaging.
Once your order arrives, take extra care when opening and unwrapping, as we cannot assume fault for damage done while unpacking. Do not cut across packaging and do not tear at protective paper wrapping – remember, your order is delicate so take your time!
If you find that there has been any damage done to your order that was caused in transit, we are more than happy to replace the print for you. Within 72 hours, please email us with the subject line “Damaged Print” and include a photo of the damage so we can resolve the situation.